Versand

SHIPPING POLICY

OVERVIEW
At Kurga Atelier, we are committed to delivering your curated orders with the utmost care, efficiency, and transparency. This Shipping Policy outlines our global shipping procedures, delivery timeframes, and tracking capabilities.

GLOBAL DDP (DELIVERED DUTY PAID) SERVICE
We proudly offer global DDP (Delivered Duty Paid) shipping to ensure a seamless and worry-free shopping experience for our international customers. 
* What this means for you: All applicable import duties, customs clearance fees, and destination taxes are fully covered by us. 
* There are no hidden fees, surprise customs charges, or extra paperwork upon delivery. The price you see at checkout is the final price you pay.

ORDER PROCESSING & FULFILLMENT
* All orders are typically processed, crafted, and dispatched within 2 weeks from the date the order is placed (excluding public holidays).
* Once your order has been dispatched, you will receive a shipment confirmation notification.

SHIPPING METHODS & ESTIMATED TIMEFRAMES
We partner with premier global logistics carriers to ensure secure and reliable transit. Estimated delivery timeframes vary by region:
* Standard Global Shipping: Typically takes 7 to 15 business days from the date of dispatch.
Please note that these timeframes are estimates and not guarantees. Delays may occasionally occur due to extreme weather, peak holiday seasons, or unprecedented carrier disruptions beyond our control.

FULL-COURSE LOGISTICS TRACKING
We believe in total transparency throughout your shipping journey:
* Every order is assigned a unique, end-to-end tracking number as soon as it leaves our fulfillment center.
* You will receive a tracking link via email, allowing you to monitor your shipment’s real-time progress and transit milestones online, right up until it safely arrives at your doorstep.

INCORRECT ADDRESS DISCLAIMER & SUPPORT
It is the buyer's responsibility to ensure that the shipping address entered at checkout is accurate and complete. If an error is made, please contact us immediately at skyazrworld@outlook.com. 

CONTACT US
If you have any questions or require further assistance regarding your shipment, please reach out to our support team at:
* Email: skyazrworld@outlook.com
* Operating Entity: Kurga Atelier (Yun Zai Qingtian (Guangzhou) Cultural Investment Co., Ltd.)